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KNOWLEDGE BASE

BT Wholesale Cease Charges

Broadband - Last Updated: 17/05/2016

- What is this fee?
- Why would you charge this fee?
- What is a cease?
- How much is the cease charge?
- Who does this apply to?
- Does this apply to migrations?
- If home phone and broadband is ceased, are there two charges?
- What if a PSTN (voice line) cease is placed on the customer's line by their telephone line supplier?
- Are all providers affected by this charge?

1. What is this fee?
This fee only applies if we place a broadband "cease order". This would only ever happen if you completely cancel the broadband service from your telephone line.

2. Why would you charge this fee?
This is because BT Wholesale are charging us for cease orders.

3. What is a cease?
A cease is when Broadband is completely removed from your telephone line by BT.

4. How much is the cease charge?
£32+VAT for all ADSL customers.

5. Who does this apply to?
This applies to all of our Broadband customers who have a cease placed on their line.

6. Does this apply to migrations?
If you migrate away to another BT wholesale provider, then you will not incur a cease charge.

7. If home phone and broadband is ceased, are there two charges?
No, the cease charge only applies to the broadband service.

8. What if a PSTN (voice line) cease is placed on the customer's line by their telephone line supplier?
The £32+VAT cease charge would still be due because this causes a broadband cease to be placed on the line.

9. Are all providers affected by this charge?
Yes. This applies to all broadband connections which rely on BT Openreach to complete additional works in the exchange.